At Koshha, we value customer satisfaction and ensure a smooth shopping experience.
a) Order Cancellations
• Orders can be cancelled within 24 hours of placing them by contacting us at info@koshha.com.
• Once shipped, orders cannot be cancelled.
b) Refunds
Refunds are applicable only in the following cases:
• You receive a defective or damaged product.
• You receive the wrong product.
• Refunds will be initiated to the original payment method within 7–10 working days after product inspection.
c) Returns/Exchange
• Products must be returned in their original condition, unused, and with all packaging intact within 7 days of delivery.
• Certain items (like personal care/wellness products if opened/used) may not be eligible for return due to hygiene reasons.
d) Shipping Costs
• Return shipping costs are borne by the customer unless the return is due to our error (wrong/defective product).