Koshha (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when visiting our website www.koshha.com and purchasing our products. This Privacy Policy explains how we collect, use, store, and protect your information. By using our website, you agree to the terms described below.
1. Information We Collect
We collect both personal and non-personal information to process your orders, improve our services, and provide you with the best shopping experience.
a) Personal Information
This includes details that identify you as an individual, such as:
• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely through third-party payment gateways)
• Account login details (if you create an account with us)
b) Non-Personal Information
This includes technical and browsing data that does not directly identify you, such as:
• Browser type, device type, and operating system
• IP address and general location data
• Pages viewed, time spent on the website, and navigation patterns
2. How We Collect Information
We may collect information when you:
• Place an order or create an account on our website
• Subscribe to our newsletters or promotional emails
• Contact us via email, chat, or phone
• Participate in surveys, offers, or promotions
• Browse our website (via cookies and tracking technologies)
3. Use of Cookies & Tracking
We use cookies and similar technologies to:
• Remember your preferences and shopping cart items
• Improve site performance and personalization
• Analyze traffic and user behavior
• Deliver relevant advertisements through third-party platforms
You can manage or disable cookies through your browser settings, but some features of the site may not function properly if cookies are disabled.
4. How We Use Your Information
We use your personal information to:
• Process and deliver your orders
• Provide customer support and respond to inquiries
• Send order confirmations, shipping updates, and invoices
• Improve our website, products, and services
• Share updates, promotions, and special offers (only if you have opted in)
• Prevent fraudulent transactions and ensure security
5. Sharing of Information
We do not sell or rent your personal information. However, we may share it with:
• Service providers (e.g., payment gateways, courier companies, email service providers) for order fulfillment and communication
• Analytics and marketing partners (on an aggregated and anonymized basis)
• Legal authorities, if required to comply with applicable laws or regulations
6. Data Security
We use industry-standard security measures to protect your personal information. Sensitive data, such as payment details, is processed via secure third-party payment gateways (we do not store full credit card information).
While we take every precaution, please note that no online platform can guarantee 100% security.
7. Your Rights & Choices
You have the right to:
• Access, update, or correct your personal information
• Request deletion of your personal data
• Opt out of marketing communications at any time (via unsubscribe links or by contacting us)
To exercise these rights, please contact us at: info@koshha.com
8. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal data from them. If you believe we have collected such data, please contact us, and we will delete it immediately.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and material updates may also be communicated via email or website notice.
11. Contact Us
For any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us at: